Cirilla Documentations

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Forgot password

The “Forgot Password” feature in the app allows administrators to configure how users can reset their passwords. Admins can set up two options:

Send OTP to Email: An OTP (One-Time Password) will be sent to the user’s email. The user can then enter the OTP within the app to verify their identity and reset their password. The OTP is valid for 5 minutes.

Send Link to Email: A reset link will be sent to the user’s registered email address, allowing them to securely reset their password.

How to Change the Forgot Password Method?

Navigate to the General settings in App Builder to customize the Forgot Password method.

Note

Gallery

Video

Send link forgot password

Send OTP to email

FAQs?

Not Receiving Emails?

If you’re not receiving emails, please check the following:

– Ensure your hosting provider supports sending emails via PHP.
– Verify that port 25 is not disabled.
– Confirm that your SMTP settings are correctly configured, especially if you’re using a plugin to send emails.

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